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All returns/exchanges must be arranged with EquuSound. Please contact us via email to arrange your return/exchange (Info@EquuSound.com) ALL exchanges/returns must first be PRE-AUTHORIZED.
Please Note the Following:
· Provide your original order number and the quantity, style, color and size of earplugs you will be exchanging in your email. Please indicate why an exchange is needed (i.e. earplugs are too large, too small, etc.) and indicate what size you will be needing or if you need our help finding your replacement size(s).
· EquuSound does not cover costs for return shipping but does cover the cost of shipping any new items to the customer in exchange.
· When sending your returned item(s) back to EquuSound, please take care to insure your parcel against damage and/or loss and obtain a receipt with the tracking number. EquuSound cannot accept responsibility for returned packages that are lost or damaged in transit.
All Returned Items Must be in As-New Condition:
If items are not able to be cleaned and restored to a new resalable condition they will be refused and returned to you without exchange or refund applied.
All products returned must be in new, resalable condition, including packaging and any promotional items originally included.
Refunds and exchanges can only be given up to 30 days after initial purchase date.
EquuSound guarantees the quality and workmanship of EquuSound Earplugs for 60 DAYS from the date of purchase. Subject to approval from date of purchase, EquuSound will reimburse or replace your earplugs against faulty workmanship. The guarantee does not cover natural wear-and-tear, inappropriate use, modifications, changes or alterations, incorrect sizing, excessive heat exposure, or exposure to sharp objects.
To be fully protected by the EquuSound 60-Day Warranty, EquuSound Earplugs must be purchased directly from EquuSound. EquuSound Earplugs purchased from a third party as “used” or “second-hand” are not covered under the EquuSound 60-Day Warranty.
How to File a Warranty Claim
Before a warranty claim is accepted, photos of the defective earplug(s) must first be provided to and approved by EquuSound at info@EquuSound.com.
The earplug(s) and original packaging must be returned to EquuSound, clean, washed, dry and free of debris, manure and dirt with dated original receipt and shipping paid.
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